🤔 Order request was cancelled. What happened?

Last updated Apr 24, 2024

Oh no, your order got canceled? Let’s figure out what might have happened. 🤔🚫 There are a few reasons why an order on Rolle might not go through:

  • Seller Rejected the Order: Sometimes, a seller might have to reject an order request. Maybe they had a change of plans or an unexpected situation. It’s rare, but it happens 📵.
  • No Reply from the Seller: If the seller doesn’t respond within 24 hours of your order request, the system automatically cancels the order. We like to keep things moving swiftly on Rolle, and timely responses are part of that 🕒🔚.
  • Shipping Delays: Did the seller accept your order but didn’t ship the device on time? We know waiting isn’t fun, so if a seller delays shipping beyond the agreed timeframe (24 hours after accepting the order request), we have to cancel 📦⏱️.
  • Failed Rolle Checkup: Every device goes through a Rolle checkup at our hub. If a device fails this checkup (like if it doesn’t match the listing), we cancel the order for your protection 🔍❌.

What Happens Next?

  • Full Refund for You: As a buyer, you’ll get a full refund, no matter the reason for the cancellation. We make sure it’s processed swiftly, so your money is back with you immediately without any hassle 💰🔄.
  • Automated Review for Seller: The seller receives an automated negative review based on the reason for the cancellation. This helps maintain transparency and trust within the Rolle community 📝.

We understand that a canceled order can be a bummer, but these measures are in place to ensure a fair and trustworthy experience for everyone on Rolle. If you have any more questions or need help finding a similar item, our support team is always here to assist! 😊🛒