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🧾 What are the VAT and receipt rules for selling at Rolle as individual?👉👈 Cancelling an order🔙 Return to sellers when device fails Rolle check-up⌛ I cannot send the item on time📱📦 Preparing and Packing a device for shipping🛵🚚✈️ How shipping works for sellers🤔 Order request was cancelled. What happened?⭐ Reviews🛤️ Tracking a package for sellers🤥 Not as described devices at Rolle⚡ How Instant Buy works👌🏾 Listing quality standards and guidelines⏳ Payment on hold⛔ Payout failed due to KYC🏦 Withdrawing to your bank account💸➡️ Receiving payment for sellers🙌 Seller safety and support🪪 Why you may asked for your ID (KYC)💰I sent my device, how soon can I get paid?💸 How payouts work?🤑 How do I get paid?📍 Updating your shipping address✅ Becoming PRO Seller🏝️ Learning more about the Holiday status📦 Managing shipping options for selling🏦 Adding your withdrawal details⬆️ Uploading an item on Rolle💵⚙️How selling works®️ Ownership and Originality of listed items🚀 How boost listing works

⛔ Payout failed due to KYC

Last updated May 12, 2024

If you’re a seller on Rolle and your payout has failed, it may be due to KYC (Know Your Customer) requirements with Stripe, our payment processing partner. Here’s what you need to know:

  • What is KYC?: KYC, or Know Your Customer, is a standard banking procedure. It’s used by financial institutions and payment processors like Stripe to verify the identity of their clients. This process is essential to prevent fraud and comply with financial regulations 📝.
  • Why KYC is Required: If Stripe needs more information to complete their KYC process, your payout may be temporarily held up. This is Stripe’s way of ensuring that they’re dealing with a legitimate, verified seller – it’s all about maintaining a safe and trustworthy marketplace 💼.
  • Completing the KYC Process: To resolve this and receive your payout, you’ll need to provide Stripe with additional information. This typically includes verification of your identity and address ✅.
  • How to Provide Information: You can complete KYC verification directly through your Rolle account, where you’ll find steps to submit the necessary documents and information 📋.
  • After KYC Completion: Once you’ve provided all required information and Stripe has verified your account, your payout will be processed. Stripe will then continue to handle your transactions securely and efficiently 💰.
  • Need Help?: If you’re unsure about the process or need assistance, don’t hesitate to reach out to Rolle’s customer support. We’re here to help guide you through the KYC process and ensure you receive your payouts without further hitches 💬.

Remember, the KYC process is a standard banking procedure, designed to protect everyone involved in online transactions. Completing it not only resolves your payout issue but also contributes to a safer, more secure Rolle community. 😊🌐