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Selling

💸 How to calculate the price of your device🧾 What are the VAT and receipt rules for selling at Rolle as individual?👉👈 Cancelling an order🔙 Return to sellers when device fails Rolle check-up⌛ I cannot send the item on time📱📦 Preparing and Packing a device for shipping🛵🚚✈️ How shipping works for sellers🤔 Order request was cancelled. What happened?⭐ Reviews🛤️ Tracking a package for sellers🤥 Not as described devices at Rolle⚡ How Instant Buy works👌🏾 Listing quality standards and guidelines⏳ Payment on hold⛔ Payout failed due to KYC🏦 Withdrawing to your bank account💸➡️ Receiving payment for sellers🙌 Seller safety and support🪪 Why you may asked for your ID (KYC)💰I sent my device, how soon can I get paid?💸 How payouts work?🤑 How do I get paid?📍 Updating your shipping address✅ Becoming PRO Seller🏝️ Learning more about the Holiday status📦 Managing shipping options for selling🏦 Adding your withdrawal details⬆️ Uploading an item on Rolle💵⚙️How selling works®️ Ownership and Originality of listed items🚀 How boost listing works

🤥 Not as described devices at Rolle

Last updated Jun 25, 2024

Oh no! If a device arrives at our Rolle hub and it’s not quite what was promised in the listing description, don’t worry, we’ve got your back!

Here’s how we handle these mix-ups 🕵️‍♂️:

  • Buyer Gets a Full Refund: First things first, if you’re the buyer and the device isn’t up to expected condition (like it’s a different model, locked, or just not as described), you get a full refund, no questions asked. And the best part? This refund zips right back to your card instantly so that you make your next purchase on Rolle 💳💨.
  • Sending the Device Back to Seller: The seller, on their end, will have the device returned to them. Important for sellers: If the device is way off from the description (like a totally different model, it’s locked, or the condition is not as stated), then the cost of getting the device back falls on the seller’s shoulders. We’re all about honesty and accuracy here at Rolle!

This process ensures that both buyers and sellers have a fair and trustworthy experience. We take the accuracy of listings seriously to maintain a happy, trusted community at Rolle 🌟.