🦺 Buyer protection and security

Shopping on Rolle is not just fun; it’s also super secure! 🛡️🌟 We’ve got a robust set of protections in place to ensure that your buying experience is safe, smooth, and totally worry-free. Here’s how we keep you protected:

• 30-days Condition Warranty and Buyer Protection: Rolle is the only marketplace that provides a 30-day warranty (in addition to the manufacturer’s warranty) for any device purchased from the Rolle marketplace 👌.
• Quality Inspection at Rolle Hub: Before any device reaches you, it stops by our Rolle hub for a thorough check. We make sure it matches the listing description and meets our quality standards. This step is all about ensuring you get exactly what you paid for 🔍.
• Secure Payment System: When you buy a device, your payment is processed through Stripe, our trusted payment provider. This means your financial details are kept safe and sound. You can shop with peace of mind, knowing your transaction is protected 🔐.
• Full Refund for Misdescribed Items: If a device arrives at Rolle hub and it’s not as described in the listing (like a different model or condition), you’re covered! We offer a full refund, which appears instantly in your card. So, if things don’t go as planned, you won’t be left out of pocket 🔄.
• Track Your Purchase: From the moment you click ‘I want it’ to the time the device lands at your doorstep, you can track its journey. This way, you’re always in the loop about where your new tech treasure is and when it’ll arrive📍.
• Dedicated Support Team: Got a question or need assistance? Our friendly support team is always ready to help out. Whether it’s a query about your order or you need some post-purchase support, we’re here for you 💬.
• Cancellation of Order Request You Made: Buyer protection covers you even if you want to cancel an order request you have made, by sending an email to the Rolle team. To cancel a purchase request, the delivery of the device must not have started. Finally, the refund does not include the Rolle buyer protection fee and the cost of the payment method you used (approximately 1% for card, 3% for PayPal, 5% for Klarna) 💰🔄.
• 14-Day Return Policy: If you change your mind, you have the flexibility to return the device within 14 days of receiving it and receive a refund. For a device return to be processed, the seller must agree, and it does not include a refund for the buyer’s safety fee and the cost of the payment method used (approximately 1% for card, 3% for PayPal, 5% for Klarna). Alternatively, you can resell the device by posting a new listing on the Rolle marketplace without any additional service charges. We want you to be completely happy with your purchase and our 14-day return policy has got you covered. 🔄📆.

At Rolle, we go the extra mile to make sure you can shop with confidence. It’s all about creating a safe, transparent, and enjoyable experience for every buyer. Happy, secure shopping! 😊📱