🦺 Buyer protection and security

Last updated Apr 29, 2024

Shopping on Rolle is not just fun; it’s also super secure! 🛡️🌟 We’ve got a robust set of protections in place to ensure that your buying experience is safe, smooth, and totally worry-free. Here’s how we keep you protected:

  • 90-days Warranty and Buyer Protection: Rolle is the only marketplace that provides a 90-day warranty (in addition to the manufacturer’s warranty) for any device purchased from the Rolle marketplace 👌.
  • Quality Inspection at Rolle Hub: Before any device reaches you, it stops by our Rolle hub for a thorough check. We make sure it matches the listing description and meets our quality standards. This step is all about ensuring you get exactly what you paid for 🔍✅.
  • Secure Payment System: When you buy a device, your payment is processed through Stripe, our trusted payment provider. This means your financial details are kept safe and sound. You can shop with peace of mind, knowing your transaction is protected 🔐💳.
  • Full Refund for Misdescribed Items: If a device arrives at Rolle hub and it’s not as described in the listing (like a different model or condition), you’re covered! We offer a full refund, which appears instantly in your card. So, if things don’t go as planned, you won’t be left out of pocket 💰🔄.
  • Track Your Purchase: From the moment you click ‘I want it’ to the time the device lands at your doorstep, you can track its journey. This way, you’re always in the loop about where your new tech treasure is and when it’ll arrive 🚚📍.
  • Dedicated Support Team: Got a question or need assistance? Our friendly support team is always ready to help out. Whether it’s a query about your order or you need some post-purchase support, we’re here for you 📞💬.
  • 14-Day Return Policy: If you changed your mind, you have the flexibility to return it within 14 days and get a refund (returns are eligible only if sellers accept it and doesn’t include the buyer safety fee) or upload it back as a listing with no extra fees. We want you to be completely happy with your purchase and our 14-day return policy has got you covered. 🔄📆.

At Rolle, we go the extra mile to make sure you can shop with confidence. It’s all about creating a safe, transparent, and enjoyable experience for every buyer. Happy, secure shopping! 😊📱