NoOops by Rolle Terms and Conditions

NoOops by Rolle Service Plan covers the repair of Your Protected Equipment. Following are the details and the Terms of Conditions.

Protection Period: Monthly

Wait Period for Repair Service Plan: 1 day from Start Date

Plan: a) Rolle Accident Protection b) Rolle Mechanical Protection or c) Rolle Smart Protection

Reimbursement Payment Method: Bank account deposit (IBAN)

Protected Equipment: Mobile Phone

Claim Limit(s): €2,000

Repair Service Plan Limit(s): 2 claims per 12-month rolling period

Coverage(s): a) Screen Breakage b) Mechanical and Electrical c) Full Accidental Damage d) Liquid Damage

Optional Coverage(s): Portable Electronic Global Coverage

Service Fee(s):

• €29 for Apple Mobile Phones for any Screen Breakage
• €49 for any Mobile Phones for any Screen Breakage
• €99 for Foldable phones
• €99 for all other coverages

Plan and Product-Specific Limitations: Coverage is limited to items sold through Rolle marketplace. 

Designated Protection Program Application (“Designated Platform”):  Rolle Web or Mobile Application – See links to access here: https://rolle.io

Designated Protection Program Billing Entity: ROLLE TECHNOLOGIES P.C.

Designated Protection Program Billing Entity Contact Information: [email protected]

This Repair Service Plan is provided to You by: Rolle, https://rolle.io/

The Administrator of this plan is AKKO, LLC, https://www.getakko.com.

For Service Claim: Visit Rolle’s Platform > Profile > Subscriptions

1. Overview. This Repair Service Plan provides You with protection in the event that Your Protected Equipment suffers damage that needs repair. Protection includes only the items stated as covered, excluding all others, and is subject to the limitations, exclusions and provisions stated in this Repair Service Plan, for Your specific coverage and selections see Your Confirmation which is incorporated into this Repair Service Plan by reference. Please read Your Repair Service Plan carefully.

2. Definitions.

a. “Authorized Repair Servicer” means a registered business providing repair services that has been approved by the Administrator. 
b. “Confirmation” means the purchase confirmation that You received that identifies Your Protected Equipment or Protected Equipment Categories, Your Repair Service Plan Purchase Date, the Repair Service Plan End Date, Your Service Fee, and coverages applicable to Your Plan.  
c. “Designated Platform” means the designated protection program application You may be required to access and use Your account and is indicated on Your Confirmation.
d. “Protected Equipment” means Your equipment listed on Your Confirmation, subject to the Plan’s limitations found in these terms and conditions and Your Confirmation, at the time of Your purchase of this Repair Service Plan or the equipment You have added as verified on Your account after Your purchase, if verification is required.  
e. “Protection Period” means the duration of this Repair Service Plan as identified on the Confirmation.
f. “Protection Period End Date” means the date that Your Protection Period ends, as listed on the Confirmation, subject to renewal or earlier termination or cancellation pursuant to the terms of this Repair Service Plan. 
g. “Repair Service Plan Purchase Date” means the date You purchased this Repair Service Plan. 
h. “Protection Period Start Date” means the date that Your Protection Period begins, subject to any applicable waiting period as identified on Your Confirmation.
i. “Repair Service Plan” means this repair contract between You and Us, including the Confirmation. 
j. “Our,” “We,” “Us,”, “Company” or “Administrator” means AKKO, LLC. 
k. “Purchase Receipt” means any receipt You received when purchased from a Seller. 
l. “Seller” means the entity You purchased this Repair Service Plan from, as indicated on Your Confirmation.      
m. “Service Fee” means the administrative fee that You are required to pay per claim, as indicated on Your Confirmation. If a Service Fee applies to Your Plan, it will be included on Your Confirmation.
n. “You,” and “Your,” mean the contract holder whose name appears on the Confirmation. 

3. Verifying Eligibility of Your Protected Equipment.  Review Your Confirmation and the Designated Platform to determine if You must verify Your Protected Equipment. If verification is required, coverage is limited to items fully verified in accordance with all instructions in these terms and conditions or through the Designated Platform.

4. Receiving Service.  To receive service or support under the Repair Service Plan, You agree to comply with the following:

a. Requesting Repairs.  You may request repairs by logging into Your account on the Designated Platform indicated in Your Confirmation or visiting https://rolle.io. You may be asked to provide an explanation of the incident and provide any reasonable information or authorizations required to process the claim, such as photographs, videos, receipts or proof of ownership, police reports, proof of residence, copies of any applicable limited warranties or other insurance, or ID verification.  Keep Your Confirmation document and the original proof of purchase for Your Protected Equipment.  You may be required to provide Your Repair Service Plan Number, account ID, email or cell phone number associated with Your account to confirm eligibility. We may not reimburse You if You obtain repairs without Our approval.  
b. Obtaining Repairs.  The Administrator will direct You to an Authorized Repair Servicer for You to obtain repairs to Your Protected Equipment. Please keep all receipts of the repair services provided in order for reimbursement to be made.     
c. Repair and Replacement. If Your Protected Equipment cannot be repaired within ten (10) days, the Administrator will provide You with a replacement and You will give ownership of the device to the Administrator to have fixed at a facility chosen by the Administrator. 
d. Protect Your Data.  YOU ARE ALSO RESPONSIBLE FOR ENSURING THAT ANY DATA RESIDING ON THE PROTECTED EQUIPMENT IS BACKED UP.  THE ADMINISTRATOR MAKES NO GUARANTEES AS TO THE PROTECTION OF THE DATA ON YOUR PROTECTED EQUIPMENT.  Unless You have purchased the Data Recovery Optional Benefit, as indicated on Your Confirmation, You may be responsible for reinstalling all other software programs, data, and passwords on any replacement item.
e. Service Fee. You must pay any applicable Service Fee per claim. Please review Your Confirmation to determine if You have a Service Fee applicable to Your Plan. Your Service Fee may be deducted from Your reimbursement payment. 

5. When Your Coverage Begins and Ends.  Your Protection Period Start Date is specified on Your Confirmation. Your Protection Period will terminate on your Protection Period End Date on Your Confirmation. 

a. Waiting Period Waived for Added New Items. Your Repair Service Plan may have a Waiting Period, as specified in Your Confirmation. Any applicable Waiting Period may be waived for recently purchased items added to Your Repair Service Plan. To waive the Waiting Period, You may be required to provide proof of purchase of the recently purchased item and any requested documents or photos verifying that the item was recently purchased, in a verifiably fully working and undamaged condition, and was purchased after the Plan Purchase Date.

6. Automatic Renewal. 

a. Renewal Timing and Authorization.  If indicated on Your Confirmation, Your Repair Service Plan will automatically renew on Your Protection Period End Date and will continue to renew for the same amount of time as Your original Protection Period until Your Repair Service Plan is canceled or non-renewed.  You authorize the charge of Your designated payment method the amount specified on Your Confirmation at the time of each renewal.
b. Payment Failure. If Your designated payment method cannot be charged for any reason, Your coverage will be suspended, and We may refuse to provide service.  We have the right, but not the obligation, to accept any late payment and allow Your Repair Service Plan to continue from the date of late payment. 

7. What is Covered. Your Repair Service Plan will provide coverage for the Protected Equipment and/or Protected Equipment Categories indicated on Your Confirmation. If no Protected Equipment Category is listed on Your Confirmation, You are provided coverage for all equipment which is not specifically excluded under the terms of this Repair Service Plan. 

This Repair Service Plan provides the coverage specified below for Your Protected Equipment if the specific coverage is listed on Your Confirmation.   

a. Core Coverage.

• Mechanical and Electrical Failure – breakdowns caused by mechanical or electrical failure. 
• Full Accidental Damage (from handling) – unintentional and accidental damage from handling during normal use. 
• Screen Breakage – due to accidental damage from handling during normal use. 
• Liquid Damage – due to accidental damage from handling during normal use. 

Items not Eligible as Protected Equipment. We do not cover items which are not listed on Your Confirmation or fall within one of the Protected Equipment Categories identified on Your Confirmation. Additionally, unless Excluded Item Coverage is indicated on Your Confirmation, We do not cover furniture, automobile, motorcycle, boat, motor, aircraft or aircraft parts (including drones) or any type of motorized vehicle or other conveyances or their accessories (including car stereos, GPS navigation devices, keyless entry), money in currency or coin, evidences of debt, letters of credit, passport documents, notes, securities, transportation tickets or any other tickets, pharmaceuticals, prescription or over- the- counter, artwork, professional or amateur, antiques or collectables or any other item that is no longer produced and/or appreciates in value, animals, firearms or ammunition, salesman samples, contact lenses, keys, artificial teeth or limbs, or merchandise for sale, forms of identification, including student ID’s and driver’s licenses,and first generation item models or types that are released after Your Protection Period Start Date.

8. What’s Not Covered. This Repair Service Plan does not apply to: 

a. (i) Any product that is not the Protected Equipment, (ii) abuse, misuse, fire, earthquake, a natural disaster, or other external cause, (iii) operating the Protected Equipment outside the permitted or intended uses described by the manufacturer, (iv) any of the following: corrosion & rust, cosmetic damage, dishonest acts, intentional acts, nuclear hazard, theft, unexplained loss or mysterious disappearance of Protected Equipment, war-government seizure or general wear and tear, (v) Protected Equipment owned by a commercial entity or used in a commercial setting (unless stated otherwise in Your Confirmation), (vi) Protected Equipment which is primarily used outside, or (vii) damage which occurs while the Protected Equipment is not within Your possession.
b. Protected Equipment with a serial number that has been altered, defaced or removed, or has been modified to alter its functionality or capability without the written permission of the manufacturer;
c. Cosmetic damage to the Protected Equipment including, but not limited to scratches, scuffs, chips, dents, and broken components on ports;
d. Preventative maintenance on the Protected Equipment; 
e. Failure of equipment withdrawn or recalled from the market or caused by a known or suspected defect, deficiency, inadequacy, or dangerous condition in it; or
f. Unauthorized repairs, modifications, alterations, or enhancements to the Protected Equipment;
g. Defects due to battery degradation caused by normal wear and tear or normal aging of the product.  

9. Payment

a. If You are set up on a recurring payment, upon Your enrollment into Your Repair Service Plan or upon renewal You will select Your Payment method. You may contact the Designated Billing Entity at any time to change Your Payment method. 
b. You agree to make all required Payments under Your Repair Service Plan as stated on Your Confirmation. 
c. You may receive a receipt or monthly delivered bill.  Refer to all billing-related information in the email you received upon enrollment or in your account settings on Designated Platform.

10. Limits.  Please see Your Confirmation for the specific coverage limitations applicable to Your Repair Service Plan. At no time shall any reimbursement made by Us exceed the purchase price of the Protected Equipment, unless the optional Named Replacement Value or Excluded Item Coverage has been purchased and is indicated on Your Confirmation. 

11. Plan Changes.  We will provide You with written notification of any material changes to this Repair Service Plan or prices thirty (30) days in advance of the implementation of such changes. You may not receive a notice when the changes are favorable to You or when changes are mandated by a regulatory agency. After notice of a material change, You may terminate this Repair Service Plan by providing written notice within the 60-day period prior to the effective date of the change. If You do not respond prior to the expiration of the 60-day period, You will be deemed to have accepted the change. We may also implement changes to Your Repair Service Plan terms or pricing at Your renewal date. We may post the amended Repair Service Plan terms and prices on our website or in the Designated Platform. Accordingly, You may check the Designated Platform regularly for any updates to this Repair Service Plan. Except as provided in this Section, no amendment to these Repair Service Plan Terms will be valid.

12. Cancellation.  You may cancel this Repair Service Plan at any time for any reason by logging in your Profile in the Designated Platform and find your specific plan under Subscriptions section. Cancellation refunds will be managed as follows:

a. If You cancel within thirty (30) days of Your Repair Service Plan Purchase Date, or receipt of this Repair Service Plan, whichever occurs later, You will receive a full refund less the value of any service provided under the Repair Service Plan. 
b. If You cancel after thirty (30) days from the Repair Service Plan Purchase Date, coverage will terminate at the end of Your then current monthly Term. 
c. Unless applicable local law provides otherwise, We may cancel this Repair Service Plan for fraud, material misrepresentation, harassment of any representative of the Administrator (including use of profanity, derogatory terms, or graphic materials), or by failure to pay Repair Service Plan fees by You. 
d. Upon the effective date of Your cancellation, Our future obligations under this Repair Service Plan to You are fully extinguished.

13. Type of Protection.  The protection afforded by Your Repair Service Plan does not serve as any form of primary protection, coverage, or insurance when You have protection or insurance coverage applicable to the Breakdown protected herein. In such circumstances where Your Repair Service Plan is not the primary coverage, the amount of Our liability under Your Repair Service Plan may be reduced by the amount of such other coverage. The amount You may be reimbursed under Your Repair Service Plan or any other policies providing coverage should not exceed the total loss by You. For any of Your Protected Equipment that already has an active warranty, any claims are required to be submitted first through your existing/included warranty. In the event of coverage under an existing warranty, We shall be subrogated to all of Your rights of recovery. You shall execute all papers required and shall do everything that may be necessary to secure such rights, including the execution of such documents necessary to enable Us to effectively bring suit to enforce such rights. 

14. Limitation of Liability.  EXCEPT WHERE PROHIBITED BY LAW, IN NO EVENT WILL WE OR OUR DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFIT, LOST REVENUE, LOSS OF DATA, OR OTHER DAMAGES ARISING FROM YOUR USE OF THE Repair Service Plan, EVEN IF SUCH LOSSES WERE FORESEEABLE AND REGARDLESS OF WHETHER WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.       

15. Privacy. It is Our policy to respect the privacy of Our customers. For information on Our privacy practices, please review Our privacy policy at https://akko.link/privacy-policy. You may also be subject to any applicable privacy policies of https://rolle.io/en-GR/content/info/privacy-policy.

16. General.

a. Entire Agreement. This Repair Service Plan and any documents, policies or operating rules posted by Us within the Designated Platform or Designated Protection Program Information Webpage or provided to You constitute the entire agreement and understanding between You and Us regarding the Repair Service Plan with respect to the services and benefits provided to You under Your Repair Service Plan and will prevail over any conflicting, additional, or other terms of any marketing collateral or other document or expression. No party, except Us, in accordance with the terms of this Repair Service Plan, has authority (apparent, express, implied, or otherwise) to alter or modify this Repair Service Plan either orally or in writing.
b. Transfer and Assignment. You may not transfer or assign this Repair Service Plan to any other person. We may assign this Repair Service Plan, in whole or in part, without Your consent, to the fullest extent allowed by law. You understand and agree that, in the event of such an assignment, We will have no further obligation to You.