❤️ Rolle Refund Policy

At Rolle, we’re committed to ensuring a great experience for all our users. If things don’t go as planned with your purchase, our refund policy is here to help. Here’s how it works:

• Order Request Cancellation: If your order request is cancelled – either because the seller didn’t respond within 24 hours, or the seller didn’t send the device on time, or the item didn’t pass our quality check at the Rolle hub, or for any other reason – you will receive a full refund. The refund will be processed automatically back to your original payment method and appear within minutes.
• Cancellation of Order Request You Made: Buyer protection covers you even if you want to cancel an order request you have made, by sending an email to the Rolle team. To cancel a purchase request, the delivery of the device must not have started. Finally, the refund does not include the Rolle buyer protection fee and the cost of the payment method you used (approximately 1% for card, 3% for PayPal, 5% for Klarna) 💰🔄.
• Returns within 14 Days: If you change your mind, you have the flexibility to return the device within 14 days of receiving it and receive a refund. For a device return to be processed, the seller must agree, and it does not include a refund for the buyer’s safety fee and the cost of the payment method used (approximately 1% for card, 3% for PayPal, 5% for Klarna). Alternatively, you can resell the device by posting a new listing on the Rolle marketplace without any additional service charges. We want you to be completely happy with your purchase and our 14-day return policy has got you covered. 🔄📆.
• Refund Processing: Refunds are typically processed back to the original method of payment and appear within minutes after refund is processed, but sometimes it may take a few days for the refund to appear in your account, depending on your bank or payment service’s processing times.
• Failed Delivery: If a delivery fails or an item is lost in transit, you will be eligible for a refund. We’ll work with our courier partners to resolve the issue, but your money’s safety is our priority.
• Payment Failures: If a payment fails or is declined due to technical issues with the payment system, we will not charge you. In cases where a charge has been made, a refund will be issued promptly.
• Customer Support: Our customer support team is always here to assist you with any refund-related queries or issues. We aim to resolve all matters quickly and to your satisfaction.

We understand the importance of trust and transparency in online transactions, and our refund policy is designed to protect both buyers and sellers on our platform. If you have any questions, don’t hesitate to reach out to our customer support team.