💵↩️ Receiving a refund

Last updated Apr 29, 2024

Whether your order gets cancelled or you decide to return a purchase within 14 days, getting a refund on Rolle is straightforward and hassle-free. Here’s what you need to know about the refund process 🔄💰:

  • Order Cancellation Refund: If your order is cancelled – maybe the seller didn’t respond in time, or the item didn’t pass our quality check – you’re automatically entitled to a full refund. No need to worry about losing out on your money 💸🚫.
  • Returning an Item: If anything isn’t as expected with your new device, you have the flexibility to return it within 14 days (if seller agrees) or upload a listing and sell it through Rolle marketplace without any extra charges. So, seller agreed and you’re ready to return an item within the 14-day period? Once we receive the item back and confirm it’s in the same condition as sent, your refund process kicks off (Buyer Safety fee is not included in the refund when you return a device). It’s all about ensuring a fair deal for everyone 📦✅.
  • Refund Method: Your refund is processed back to the original method of payment. So if you paid by card, keep an eye on your card statement. The refund should reflect there shortly after the process is initiated 🏦🔙.
  • Processing Time: We strive to process refunds swiftly. However, it might take a few days for the refund to appear in your account, depending on your bank or payment service’s processing times ⏳🔄.
  • Notification of Refund: We’ll keep you in the loop! You’ll receive a notification once your refund has been processed, so you know exactly when to expect the funds back in your account 📧🔔.
  • Need Help?: If you have any questions about your refund or if it’s taking longer than expected, our friendly support team is always ready to assist. We’re here to ensure your Rolle experience is smooth and worry-free 🤝💬.

At Rolle, we understand the importance of a quick and easy refund process. Whether it’s a cancellation or a return, we want to ensure you have a positive experience and feel secure in your transactions. Rest assured, your satisfaction is our top priority! 😊🌟