🤥 Not as described devices at Rolle

Last updated Dec 3, 2023

Oh no! If a device arrives at our Rolle hub and it’s not quite what was promised in the listing, don’t worry, we’ve got your back! Here’s how we handle these mix-ups 🕵️‍♂️:

  • Buyer Gets a Full Refund: First things first, if you’re the buyer and the device isn’t up to expected condition (like it’s a different model, locked, or just not as described), you get a full refund, no questions asked. And the best part? This refund zips right back to your card instantly 💳💨.
  • Sending the Device Back to Seller: The seller, on their end, will have the device returned to them. We believe in fair play, so everyone gets a chance to set things right.
  • Costs for Misdescribed Devices: Here’s where it gets important for sellers. If the device is way off from the description (like a totally different model, it’s locked, or the condition is not as stated), then the cost of getting the device back falls on the seller’s shoulders. We’re all about honesty and accuracy here at Rolle!

This process ensures that both buyers and sellers have a fair and trustworthy experience. We take the accuracy of listings seriously to maintain a happy, trusted community at Rolle 🌟.