FAQs: NoOops by Rolle Subscription Protection Plan

1. What does the NoOops by Rolle Protection Plan cover?

The NoOops by Rolle Protection Plan covers accidental damage, including drops, spills, screen breakage, cosmetic breakage, liquid damage, and mechanical or electrical failures. Coverage applies only to eligible devices registered under the plan.

2. What’s NOT covered by the NoOops by Rolle Protection Plan?

The plan does not cover theft, loss, intentional damage, normal wear and tear or unauthorized repairs. For full exclusions, refer to the Terms and Conditions.

3. How do I file a claim for a damaged device?

You can file a claim by logging into your Rolle account and navigating to the Subscriptions page. You will need to provide a description of the damage and supporting documents like photos or receipts.

4. Is there a limit to the number of claims I can make?

Yes. You can file up to two claims per 12-month rolling period.

5. What happens if my device cannot be repaired?

If your device cannot be repaired within 10 days, you will receive a replacement. You must transfer ownership of the damaged device to Rolle.

6. How much does the service fee cost per claim?

Service fees depend on the device and type of repair:

• €29 for Apple mobile phones (screen breakage)
• €49 for all other mobile phones (screen breakage)
• €99 for foldable phones
• €99 for all other coverage types

7. Is there a waiting period before coverage starts?

Yes. There is a 1-day waiting period from the start date before you can file a claim.

8. Does the plan cover liquid damage?

Yes, liquid damage from accidental spills and submersion is covered.

9. How do I pay for my plan?

The plan is billed monthly. You can check your payment details in the Billing section of your Rolle account.

10. What happens if my payment fails?

If your payment method cannot be charged, your coverage will be suspended.

11. Will my plan automatically renew?

Yes, the NoOops by Rolle Protection Plan automatically renews every month. You must cancel your subscription to discontinue coverage.

12. Can I cancel my plan?

Yes. You can cancel anytime through your Rolle profile.

13. How do I know if my device is eligible for coverage?

Your device must be registered and verified under your Rolle account.

14. Where do I take my device for repair?

Rolle will direct you to an Authorized Repair Servicer or provide a shipping label to send your device to a repair center.

15. Can I get my device repaired before approval?

No. Repairs must be authorized first. Unauthorized repairs are not reimbursed.

16. Will my data be safe during repairs?

It is your responsibility to back up your data before sending your device for repairs. Rolle is not liable for any data loss.

17. Does the plan cover stolen or lost devices?

No, theft and loss are not covered under the NoOops by Rolle Protection Plan.

18. Does the plan cover battery replacements?

Battery replacements are not covered unless the failure is due to a mechanical or electrical defect.

19. What happens if I move to another country?

The NoOops by Rolle Protection Plan is valid only in the regions covered by Rolle. If you move, check with customer support to confirm coverage eligibility.

20. Can I transfer my protection plan to someone else?

No. The plan is non-transferable and applies only to the original registered owner.

21. What devices are eligible for coverage?

Currently, only mobile phones are eligible. Other electronics are not covered.

22. How do I check my coverage details?

Log into your Rolle account and navigate to Subscriptions to review your coverage, claim limits, and payment details.

23. Who provides the NoOops by Rolle Protection Plan?

The plan is administered by AKKO, LLC https://www.getakko.com/ and facilitated through Rolle Technologies P.C. For more details, visit https://rolle.io.

24. What if my claim is denied?

If your claim is denied, you will receive an explanation outlining the reason. If you believe the denial was in error, you can appeal the decision by providing additional documentation or contacting Rolle support.

25. Can I use my protection plan for multiple devices?

No, each plan covers only one registered device. If you want protection for multiple devices, you need to purchase a separate plan for each one.

26. Does the plan cover accessories like chargers or cases?

No, accessories such as chargers, cases, headphones, and cables are not covered under the NoOops by Rolle Protection Plan.

27. Can I choose to have my device replaced instead of repaired?

No, replacements are only provided if repairs are not possible. If your device can be fixed, Rolle will proceed with repairs.

28. What if I need service while traveling?

The NoOops by Rolle Protection Plan is valid only in the regions covered by Rolle. Check with customer support to confirm coverage eligibility.

29. What is Smart Protection?

Smart Protection combines Accident Protection and Mechanical Protection into one affordable plan. It provides full coverage for accidental damage (drops, spills, cracks) and mechanical or electrical failures.

30. What is Accident Protection?

Accident Protection covers damage caused by drops, cracks, spills, and liquid exposure. It does NOT cover mechanical failures or electrical breakdowns—only accidental damage.

31. What is Mechanical Protection?

Mechanical Protection covers internal failures, such as:

• Screen malfunctions
• Charging port issues
• Speaker and microphone failures
• Motherboard failures

It does not cover accidental damage (cracked screens, spills, or liquid damage).