⛔ Payout failed due to KYC

Last updated May 12, 2024

If you’re a seller on Rolle and your payout has failed, it may be due to KYC (Know Your Customer) requirements with Stripe, our payment processing partner. Here’s what you need to know:

  • What is KYC?: KYC, or Know Your Customer, is a standard banking procedure. It’s used by financial institutions and payment processors like Stripe to verify the identity of their clients. This process is essential to prevent fraud and comply with financial regulations 📝.
  • Why KYC is Required: If Stripe needs more information to complete their KYC process, your payout may be temporarily held up. This is Stripe’s way of ensuring that they’re dealing with a legitimate, verified seller – it’s all about maintaining a safe and trustworthy marketplace 💼.
  • Completing the KYC Process: To resolve this and receive your payout, you’ll need to provide Stripe with additional information. This typically includes verification of your identity and address ✅.
  • How to Provide Information: You can complete KYC verification directly through your Rolle account, where you’ll find steps to submit the necessary documents and information 📋.
  • After KYC Completion: Once you’ve provided all required information and Stripe has verified your account, your payout will be processed. Stripe will then continue to handle your transactions securely and efficiently 💰.
  • Need Help?: If you’re unsure about the process or need assistance, don’t hesitate to reach out to Rolle’s customer support. We’re here to help guide you through the KYC process and ensure you receive your payouts without further hitches 💬.

Remember, the KYC process is a standard banking procedure, designed to protect everyone involved in online transactions. Completing it not only resolves your payout issue but also contributes to a safer, more secure Rolle community. 😊🌐