↩️ Returning an item

Last updated Apr 29, 2024

Changed your mind about a recent purchase on Rolle? No worries! Returning an item is straightforward and stress-free. Here’s how you can make a return within 14 days of receiving your purchase 🔄📆:

  • 14-Day Return Policy: If you changed your mind, you have the flexibility to return it within 14 days and get a refund (returns are eligible only if sellers accept it and doesn’t include the buyer safety fee) or upload it back as a listing with no extra fees. We want you to be completely happy with your purchase and our 14-day return policy has got you covered. 🔄📆.
  • Contact Rolle Support: Contact our friendly Rolle support team to reach out the seller, get their approval and initiate the return process. You can usually find contact details on our website or in your order confirmation email. Let us know you’d like to make a return and why 📞📧.
  • Provide Order Details: When you contact us, have your order details handy. This includes your order number, the item you’re returning, and your reason for the return. The more info you provide, the smoother the process will be 📄🔍.
  • Follow Return Instructions: We’ll guide you through the next steps. This might involve filling out a return form, repackaging the item as it was received, and details on where to send it back 📦📝.
  • Ship the Item Back: Drop off the package or arrange for a pickup. Make sure the item is securely packed to avoid any damage during transit 🚚🔐.
  • Wait for Confirmation and Refund: Once we receive and inspect the returned item, we’ll process your refund. The goal is to make this as quick as possible, so you’re not left waiting for your funds 💰🔄.
  • Check Your Account: Keep an eye on your bank account or the original payment method for the refund. It should appear within a few days after the return is processed 🏦✅.

Our 14-day return policy is there to ensure you shop with confidence and peace of mind on Rolle. If you have any more questions or need further assistance, our support team is always here to help! 😊🛒