💵↩️ Receiving a refund

Whether your order gets cancelled or you decide to return a purchase within 14 days, getting a refund on Rolle is straightforward and hassle-free. Here’s what you need to know about the refund process 🔄💰:

• Order Cancellation Refund: If your order is cancelled – maybe the seller didn’t respond in time, or the item didn’t pass our quality check – you’re automatically entitled to a full refund. No need to worry about losing out on your money 💸🚫.
• Cancellation of Order Request You Made: Buyer protection covers you even if you want to cancel an order request you have made, by sending an email to the Rolle team. To cancel a purchase request, the delivery of the device must not have started. Finally, the refund does not include the Rolle buyer protection fee and the cost of the payment method you used (approximately 1% for card, 3% for PayPal, 5% for Klarna) 💰🔄.
• Returning an Item: If you change your mind, you have the flexibility to return the device within 14 days of receiving it and receive a refund. For a device return to be processed, the seller must agree, and it does not include a refund for the buyer’s safety fee and the cost of the payment method used (approximately 1% for card, 3% for PayPal, 5% for Klarna). Alternatively, you can resell the device by posting a new listing on the Rolle marketplace without any additional service charges. We want you to be completely happy with your purchase and our 14-day return policy has got you covered. 🔄📆.
• Refund Method: Your refund is processed back to the original method of payment. So if you paid by card, keep an eye on your card statement. The refund should reflect there shortly after the process is initiated 🏦🔙.
• Processing Time: We strive to process refunds swiftly. However, it might take a few days for the refund to appear in your account, depending on your bank or payment service’s processing times ⏳🔄.
• Notification of Refund: We’ll keep you in the loop! You’ll receive a notification once your refund has been processed, so you know exactly when to expect the funds back in your account 📧🔔.
• Need Help?: If you have any questions about your refund or if it’s taking longer than expected, our friendly support team is always ready to assist. We’re here to ensure your Rolle experience is smooth and worry-free 🤝💬.

At Rolle, we understand the importance of a quick and easy refund process. Whether it’s a cancellation or a return, we want to ensure you have a positive experience and feel secure in your transactions. Rest assured, your satisfaction is our top priority! 😊🌟